The toilet was clogged and an engineer had to be sent to our room to fix it. Needless to say, the valet system was inefficient. We missed our dinner reservations just for this reason. Even during non peak hours, we had to wait a minimum of 15 min. So we went down and I handed our ticket to the valet staff. That was fine but later when I called down for my car, I was informed that I could not call up my car from my room. Upon arrival, we were surprised to find out that there was no self parking. I had heard many great things and thought it would be great because it carries the Trump name. Baudreau, My girlfriend and I stayed at your Trump Hotel in Las Vegas for two nights in August. He didn't even bother getting back to me. Just read the letter (posted below) that I wrote to the General Manager, Brian Baudreau. Trump Hotel in Las Vegas is a cheap hotel, and by cheap I don't mean the nightly rate but I mean that the hotel is just awfully cheap. It is totally boring and there is no shade. The swimming pool gets a zero out of ten. We selected this hotel because of the no smoking policy but came up against a management team who just weren't up to the job. The attitude and ability of the management was really disappointing. Nothing was done, weak management unable to deal with the situation. I told them that it should not be my problem and that the smokers should be charged $250 per day or booted out. I complained again and management's soluion was to offer to move us. The smell came under our door as well as in the common foyer area. They obviously decided that now that they were going to pay $250 they might as well smoke all the time. I raised it with reception and the occupants received a visit from management and were told that they would be charged a $250 cleaning fee. The people in the other room were smoking. However, we were in a corner apartment with a shared entry (an entrance to each of two apartments inside the common entry door). We chose this hotel because of the no smoking policy.
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